Apparel21 is committed to being an industry leader with benchmarked support levels designed to protect your investment in your fashion ERP solution.  Apparel21 has a multi-channel support infrastructure to provide comprehensive, immediate, and measured support services across its customer base.  This includes:
 

• Regular product maintenance and upgrade options
• Phone support during business hours 
• Internet support
• Step-by-step online product help
• Guaranteed response times
• Trouble shooting
• Investigative support
• Proactive system health checks to escape possible help requirements
• Service level agreements
   

A guaranteed support and upgrade path for customisations

One of the many differences about the Apparel21 ERP fashion solution is that all product enhancements and customisations have a support and upgrade path.  With most solutions, your customisation is lost with an upgrade and often you cannot find a support person who has the skills to talk you through your unique needs.  Apparel21 overcomes this in that every release will carry forward your specific functionality, and every support technician will be across it.
 

• Ensures your solution evolves with your business
• Provides an affordable upgrade path
• Protects your initial investment
• Empowers your organisation
   

Personalised one-on-one support

Every client of Apparel21 has a dedicated professional assigned to manage your account on a one-on-one basis. Regardless of your specialty - whether it be fashion retail, wholesale, production, or a combination....your Account Manager will work with you to support your ERP solution from a strategic perspective.  The Account Manager is your contact point who will ensure you:
 

• Receive proper customer service and support levels
• Remain informed of emerging product developments
• Take advantage of free user training
• Get the most out of your solution
• Gain access to product enhancements
• Are linked to technical consultants and business analysts
• Get onsite visits for ongoing success