On-going support is a critical element in getting the most out of any
business system. That 's why we have put together a complete, fixed price,
support package. This package extends beyond the traditional confines
of program errors to cover all issues related with normal day-to-day operation.
It also includes on-going training, user groups and an annual system audit
/ review.
Help
Desk
We provide a dedicated help desk support service with staff specifically
trained in each module of the system. Whether you need assistance with
a function you've forgotten, a mistake you've made or a problem with the
system, the help desk will provide you with prompt professional solutions.
Customers have access to our support website to log or review any help requests. The web site is updated real-time with the status of jobs so that customers can track each jobs progress. Through the website customers can also get access to release notes on new features.
Group
Training
Classroom style group training sessions are run on a regular basis in
a number of locations. These sessions are aimed at providing refresher
training on commonly used fucntionality such as stocktakes, accounts receivable
and customer service. They are targeted at users with some familiarity
of the system and include time for questions and group discussion.
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Site
Reviews
Each year consultants will visit your site to review the performance of
Apparel 21 and provide a list of recommendations as to how you could improve
your use of the system.
User
Groups
With
each major release (typically one per year) we host a customer user group
session. These user groups are designed to provided customers with information
about new functionality included in the system since the last major release.
There is also time for questions and group discussion about future development
priorities. These user groups also make a great forum for discussion with
other users of the sytem about how different companies are working with
the system and achieving the most out of it.